Delivery Times
Every Donuma music box is made after you order it, so most of the wait is us making it rather than the parcel travelling. Here is what the last 15 months of real orders actually took.
How long it takes
A melody from our library
about 13 days
from the day you order
Your song is already in the workshop, so the box goes straight to engraving.
Your own song, arranged for you
about 23 days
from the day you order
We arrange the melody, cut the mechanism and test it before it ships.
Day counts are for delivery inside the United States and assume we have everything we need from you. If we have a question about your song or engraving, the clock pauses until you reply.
Full picture
| What you ordered | United States | Rest of world |
|---|---|---|
| Melody from our library (Predefined Melody) | 13–21 days | 19–34 days |
| Your own song (Custom Melody) | 23–37 days | 28–43 days |
A Predefined Melody is a tune we have already arranged and keep in our library. A Custom Melody is a song we arrange and cut specially for your order, even if you have seen us make it for someone else before, which is why it takes longer and is priced differently. Ranges run from the typical order to the slowest nine in ten, and already include the time in the mail. Adding Rush Production shortens the making, so it pulls the whole range in by about six days. International orders also pass through customs in the destination country, which we cannot see or speed up.
What makes an order take longer
A custom song we need to arrange from scratch. Engraving on several sides, or a photo that needs retouching. Any change you make after the order is placed. Waiting on your reply to a question. Customs clearance outside the United States. And the weeks before Christmas and Mother's Day, when the workshop is busiest.
Once it ships
You get a tracking link by email the moment the label is printed. Shipping timeframe varies depending on the shipping method selected and your location. Inside the United States the box arrives at least four days later; international parcels typically take at least a week or two after they leave us.
FACTORS THAT AFFECT TURNAROUND TIME ⚠️
- Issues with Custom Song Request
- Custom Design engraving & other add-ons / customizations
- Number of Revisions / changes to orders
- We're waiting for your reply
- Chosen Shipping Method
- Orders Outside US (and the Clearance Process of the receiving country's Custom's Office)Holiday Rush!
Based on music box orders from the past 12 months. Figures last checked September 16, 2026, and refreshed every week. Any dates shown above are counted from the day you open this page.
Start customizing
Choose from the available Predefined Melodies or select Custom Melody. Pick from the available engraving options. Photo insert also available on some models.