Parts of this article:
I - Processes when you order a Custom Melody Music Box
II - IMPORTANT REMINDERS
III - FACTORS THAT AFFECT PROCESSING AND DELIVERY TIME
- - -
NOTE: This is for 18-Note Windup Type Mechanical Music Box Only
“Rush” add-on & Expedited shipping also available
I - Processes when you order a Custom Melody Music Box
(custom song)
- Once we receive your order and confirmed payment, we will start with the Melody Conversion process IF we have the following details:
- (Youtube) Link to the song
- Title & Artist (to make sure the link is correct / for the same song)
- Preferred timestamp (12 - 24 seconds long only)
For example:
https://www.youtube.com/watch?v=LjhCEhWiKXk
Bruno Mars - Just The Way You Are
0:25 - 0:45
❓ If unsure about the timestamp, you may either:
-
Send us a couple of choices, ranked according to preference. This way, if your first choice won’t work, we’ll try the next one and so on…
- OR -
- Ask us what timestamp can work best in the music box. This option takes longer, since we need to assess the whole song instead of just trying to convert the specific timestamp you requested.
Q: Why do you need all these details? Can't you just find the song for me?
A: The Link ensures we are working on your preferred song version, as different versions can yield different results.
- The Title and Artist ensures that we have the correct link. Especially for non-original compositions.
To ensure we create the melody you want, it's important that the link provided is accurate. If the link is incorrect, the resulting melody may not match your expectations, and unfortunately, the $30 conversion fee and time spent on the process cannot be refunded.
- We need your preferred timeframe / timestamp so we can prioritize converting it before looking at other options. Each conversion (of 12-24 second segment) takes a long time, and assessing whole songs instead of specific timeframes will take an even longer time.
The mechanism can only accommodate approximately 12-24 seconds of converted melody only. It won't be able to accommodate a whole song.
Please note that we may not be familiar with every song, so providing specific timestamps (rather than general terms like 'chorus' or 'bridge') helps us ensure we convert the correct part of the song.
Q: What is Melody Conversion?
A: We will convert the notes used in the song, to notes that can be used in the music box; Then arrange it to make the melody which can be accommodated and sustained by the mechanism.
In the process, we’ll need to cut off notes that won’t fit and observe proper spacing and placement. This is to avoid warping the metal sheet and distorting the metal comb, which breaks the mechanism.
Q: Are you able to convert all the notes in my song?
A: Only those that can fit within the limitations of the 18-Note music box.
- You will receive an email from us regarding the conversion process. OR we will be requesting any needed / missing details to start the conversion.
- If your song is successfully converted to 18-Note Melody, we’ll send you a digital demo; for your approval.
Q: What does “successfully converted” mean?
A: It means we were able to produce an 18-Note melody from the conversion.
❗ If we encounter any issues and conversion wasn’t successful; we’ll let you know, provide suggestions when applicable, and wait for your input on how you want to proceed.
❗ It is normal to remove some notes that won’t fit, but we won’t proceed with the conversion if there are too many notes to remove that the song will end up unrecognizable.
Q: What if I want some changes done to the converted melody?
A: We’ll revise the melody (if the changes requested are doable); and send it to you for approval. Revisions are free as long as we're working on the same link and timeframe.
Q: What if I want to try a different song or a different part of the song?
A: We'll have to start over with the conversion process. Additional $30 fee for each new conversion.
Q: What if I don't want to proceed with my Custom Melody order?
A: If we have already converted your song into 18-Note melody, there will be a $30 non-refundable Conversion fee.
- Once you approve the converted melody, and all details / requirements for the ordered customizations are complete (i.e., Engraving / Photo Insert); we’ll proceed to manufacturing your music box!
- We’ll send the tracking details via email once shipped out. 😀
II - IMPORTANT REMINDERS
⚠️ Please don’t forget to check and respond to our emails. Custom Melody orders require some collaboration between us and the customer, so we kindly ask you to stay engaged and respond to our emails to ensure a smooth process.
⚠️ A Custom Melody order requires some back and forth between Donuma and the customer. All order updates are sent via email. Please make sure to input correct & complete contact details on order.
⚠️ Phone number is required for delivery purposes. Especially for International / Outside US orders.
⚠️ All products are custom made, hence, the processing time. Multiple revisions / changes, customer’s delayed responses will make processing time longer, and affect completion time.
⚠️ Orders outside US are subject to import fees and taxes issued by the recipient's country (if applicable). Your local Customs or Post Office will get in touch with you to collect these fees before releasing / delivering the parcel. If you are sending it as a gift, kindly inform the recipient too.
⚠️ If your song cannot be converted into 18-Note music box melody, we can try a different song or opt for a refund.
⚠️ Once we’ve completed the conversion of your song into an 18-Note melody, a $30 conversion fee will apply, which is non-refundable.
III - FACTORS THAT AFFECT PROCESSING AND DELIVERY TIME
→ Issues with song request / conversion
→ Custom Design engraving & other add-ons / customizations
(Custom Design takes longer than basic engraving)
→ Number of revisions / changes to order
→ We're waiting for your reply
→ Chosen Shipping method
→ Orders outside US (and the clearance process of the receiving country's Customs Office)
→ Incomplete / incorrect details (on customizations, shipping address, etc.)
→ Holiday Rush!